Order Processing
In-stock orders are normally processed within one to three business days, Monday through Friday, excluding applicable public holidays. Orders placed outside business days begin processing on the next business day. Large, made-to-order, or backordered items may require additional time disclosed on the product page or in the Order Confirmation.
Shipping Methods
Standard ground shipping is offered for eligible addresses, and expedited or specialized freight service may be available for selected items and destinations. The actual carrier and service options available for an order are displayed at checkout after the delivery address is entered.
Shipping Costs
Shipping charges are calculated from the destination, item size and weight, and selected service. The final shipping charge is displayed at checkout before the order is submitted. A free-shipping offer applies only when its conditions are displayed on the website or at checkout.
Delivery Estimates
After dispatch, standard delivery to the contiguous United States typically takes three to seven business days. Delivery to Alaska, Hawaii, United States territories, remote areas, and Canada typically takes five to ten business days and may take longer because of customs, weather, carrier capacity, or location. Checkout and dispatch notices provide the estimate available for the specific order. All dates are estimates, not guarantees.
Shipping Destinations and Exclusions
Our store primarily serves eligible addresses in the United States and Canada. Additional destinations may be available when they can be selected at checkout. Delivery may be unavailable to P.O. boxes, freight forwarders, reshippers, hotels, restricted destinations, or remote locations, and some oversized items have narrower service areas. Checkout confirms eligibility for the specific address.
Order Tracking
When an order ships with tracking, the tracking number and carrier link are sent in the dispatch email and may also appear in the customer account. Tracking can take up to 48 hours after dispatch to show the first carrier scan.
Lost or Damaged Shipments
If tracking shows no movement beyond the Estimated Delivery Time, a parcel is marked delivered but cannot be located, or a shipment arrives damaged, contact Customer Support with the order number, tracking reference, and available evidence. We will work with the carrier to investigate. When loss or shipping damage is confirmed, we will arrange an appropriate replacement or refund at no additional cost.